Refund policy
Last updated: September 23, 2026
Our brake kits are built or configured for your car and the options you choose. That's why we can't take returns for a change of mind. If something is wrong with your order, we'll put it right. Nothing in this policy limits rights you have under the law of your country that can't be excluded.
The short version
- You can cancel for a full refund until production starts. After that, no cancellations, returns or refunds for reasons other than quality.
- Damaged, defective, wrong or missing parts: tell us and we'll repair, replace or refund.
- Warranty against manufacturing defects: 1 year on calipers and carbon-ceramic rotors, 3 months on steel rotors, pads, lines, brackets and hardware.
- Nothing can be sent back without our written approval.
- Approved refunds go back to your original payment method within 10 business days.
1. Canceling an order
To cancel, email us as soon as you can. If production of your kit hasn't started, we cancel the order and refund you in full.
Once production has started, the order can't be canceled, changed or refunded for reasons other than quality, because the parts are being made or configured for you.
If our fitment check shows that the kit won't fit your car and we can't offer a suitable alternative, we cancel the order and refund you in full.
2. What we can't take back
We don't accept cancellations after production has started, returns, exchanges or refunds for:
- a change of mind
- ordering the wrong kit, size, color or option
- wrong or incomplete car or wheel details from you
- fitment problems caused by changes to your car you didn't tell us about, such as different wheels, spacers, suspension or brake parts
- parts that have been installed, modified, used or damaged after delivery, or sent back without our approval
- sale, clearance and special-order items, unless they're defective or not as described
3. Customers in the EU and UK
The 14-day right to cancel does not apply to goods made to the buyer's specifications or clearly personalized. Our kits are built or configured for your car and the options you choose, so this exception applies and you can't cancel for convenience or a change of mind.
This doesn't affect your legal rights if the goods are defective, damaged, wrong or not as described.
4. Customers in the United States
We don't offer returns, exchanges, cancellations or refunds for reasons other than quality once production has started. This policy is shown before you buy. If federal or state law gives you a right that can't be waived, for example for defective, damaged, wrong, late or non-conforming goods, we follow that law.
5. Warranty
We warrant our products against defects in materials and workmanship under normal use, from the date of purchase:
- 1 year: brake calipers and carbon-ceramic rotors
- 3 months: steel rotors, brake pads, brake lines, brackets, hardware and other parts, unless we state otherwise in writing
This warranty is in addition to your legal rights, not instead of them.
What's covered
- manufacturing defects in materials or workmanship
- a wrong item shipped by us
- a product that is clearly different from the order we confirmed with you
- parts missing because of a packing error on our side
- shipping damage reported with clear photos or video
What's not covered
- normal wear: pads and rotors are wear parts
- wear, heat damage or cracking from racing, competition or other track use, and damage from accidents, impacts or overheating through misuse
- damage from incorrect installation, wrong torque, skipped or incorrect bed-in, incompatible parts or installation by someone who isn't qualified
- fitment problems caused by wrong car details or changes to your car you didn't tell us about
- parts that have been machined, repaired, repainted, resurfaced or modified without our written approval
- brake dust, noise, vibration, discoloration or cosmetic marks from normal use, unless caused by a confirmed manufacturing defect
- labor, removal, installation, diagnosis, towing, storage, downtime, loss of use, customs duties, taxes and other indirect costs, unless the law requires us to cover them
6. If something is wrong with your order
Check your order as soon as it arrives. If a part is damaged, defective, wrong, missing or not as described:
- Email us at partnerships@mzbrake.com or message us on WhatsApp.
- Send your order number, a short description of the problem, and clear photos or video of the part, the packaging and the shipping label.
- Tell us your car (make, model, year, trim), your wheel size and any modifications.
- If the part has been fitted or test-fitted, send your installer's notes and photos of the installation.
Don't install, modify, return or keep using a part that may be defective or unsafe. We reply within one business day with next steps.
7. How we put it right
If we confirm a quality problem, we'll do what fits the case and what the law requires: repair, replacement, remaking the part, sending a missing part, or a partial or full refund.
For consumers in the EU and UK, where a legal guarantee applies, we provide the remedy the law requires. That's normally a free repair or replacement. If that isn't possible, takes too long or would cause you significant inconvenience, you can get a price reduction or a refund.
For customers in the United States, we handle claims under this policy, this warranty and applicable federal and state law.
8. Returns need our approval first
Please don't send anything back until we've approved the return in writing. We'll send you the return address and instructions. Returns sent without approval can be refused.
9. Return shipping
For approved quality returns, we pay reasonable return shipping where the law requires it or where we confirm in writing that the problem was caused by us.
For returns we haven't approved, or returns for reasons other than quality, you pay all shipping, duties, taxes and storage, and you carry the risk of loss in transit. We may refuse these returns.
10. Refunds
If a refund is approved, we'll tell you once we've received and checked the returned part, unless we don't need it back. Approved refunds go to your original payment method within 10 business days, unless the law requires a different time. Your bank or card issuer may need a few more days to show it.
If more than 15 business days have passed since we approved your refund, contact us.
11. Installation, labor and other costs
Unless the law requires it or we agree in writing, we don't pay for installation or removal labor, diagnostic fees, towing, storage, workshop charges, downtime, third-party modification costs, or costs caused by wrong car details.
Before installation, you and your installer must check the parts, the specifications, wheel clearance and fit.
Who we are and how to reach us
MZ Brake (mzbrake.com) is operated by:
Guangzhou Minzhong Automotive Technology Co., Ltd. (广州闵中汽车科技有限公司)
Room 1413, No. 397 Jianpeng Road, Helong Subdistrict, Baiyun District, Guangzhou, Guangdong, China
Unified Social Credit Code: 91440101094201689G
Email: partnerships@mzbrake.com
WhatsApp: +86 188 1918 4180
We reply within one business day. Business days are Monday to Friday, China Standard Time (GMT+8), excluding public holidays in mainland China.