Shipping policy

 

Last updated: October 13, 2026

This policy explains how and when we ship orders from mzbrake.com. It applies to every order, including kits bought through a quote. Business customers with a written agreement follow that agreement where it says something different.

The short version

  • Most kits are built to order and ship in about 15 business days. Each product page shows the time for that kit.
  • We ship worldwide from China by air express, or by sea freight for large orders.
  • Checkout charges a US$150 shipping deposit. Once the actual freight cost is known, we refund the difference or ask for the balance before we ship. Quoted kits include shipping in the quote.
  • Import duties and taxes are not included unless your checkout or quote says they are.
  • Delivery times are estimates, not guarantees.

1. Time to ship

Our kits are built or configured for each order: calipers, rotor material, rotor size and caliper color. The clock starts when your payment has cleared and we've confirmed fitment and options with you. Each product page shows how long that kit takes to ship. For most kits it's about 15 business days, including inspection and packing.

If we need more details about your car or wheels, we'll ask before we start. The time to ship starts once we have what we need.

2. Shipping methods and transit times

  • Air express (carriers such as DHL, FedEx, UPS or SF Express): usually 5 to 10 days in transit.
  • Sea freight for large or multi-kit orders: usually 20 to 40 days in transit, plus time at the destination port.

Transit starts when the carrier collects your order and doesn't include customs clearance. Remote areas, peak seasons, public holidays and customs checks can add time. Total delivery time is the time to ship, plus transit, plus customs clearance. For some orders this can be more than 30 days.

3. Shipping costs and the shipping deposit

For kits with a listed price, checkout charges a flat shipping deposit of US$150 per order. The real freight cost depends on where the kit goes, how much it weighs and how it ships, so we confirm it after you order.

Before we ship, we get the actual freight cost from the carrier and email it to you. If it's less than the deposit, we refund the difference to your original payment method right away. If it's more, you pay the balance with a secure payment link we send you, or by PayPal or bank transfer. We ship once we've both confirmed the final shipping cost and any balance has been paid.

For kits marked "Price on request", shipping is included in the quote we send you.

4. Import duties and taxes

Your country may charge import duties, VAT or GST, and customs brokerage or handling fees. Unless your checkout or quote clearly says these are included, they are not part of our price and you pay them when the shipment arrives. We can't tell you the exact amount in advance. Your local customs office can.

We declare every shipment at its real value. We can't mark orders as gifts or declare a lower value.

If you refuse a shipment or don't pay the import charges, the carrier may return it to us or it may be abandoned. You pay the return shipping and any fees charged by the carrier or customs. Because kits are built to order, a refused shipment is not refunded as a change of mind.

5. Tracking

When your order ships, we email you the carrier name and tracking number.

6. Delivery address

Give us a full street address and a phone number the carrier can reach. Please check it before you pay. If a shipment is returned or re-routed because the address was wrong or incomplete, you pay the extra shipping.

Once we hand your order to the carrier, the risk of loss passes to you, unless the law of your country says otherwise. If a shipment is lost or damaged in transit, contact us and we'll handle the claim with the carrier.

7. Damaged, missing or wrong items

Check the boxes when they arrive. If the packaging is damaged, note it on the delivery receipt or take photos before you sign.

Tell us about damage, missing parts or a wrong item as soon as possible, and within 7 days of delivery, because carriers only accept claims for a short time. Email us your order number and clear photos or video of the parts, the packaging and the shipping label. Keep all packaging, and don't install the parts until we reply with next steps. This doesn't affect your legal rights.

8. Delays

If we can't ship within the time shown on the product page or in your order confirmation, we'll email you a new date. You can then choose to wait, or cancel for a full refund. This doesn't apply when the delay comes from a change you asked for or from information we're still waiting for from you.

We aren't responsible for delays caused by carriers, customs or events outside our control, but we'll help you follow up with the carrier.

9. Changes and cancellations

You can cancel for a full refund until production of your kit starts. After that, orders can't be canceled or changed for reasons other than quality. Changes you ask for before production can change the price and the ship date. Details are in our Refund policy.

Who we are and how to reach us

MZ Brake (mzbrake.com) is operated by:
Guangzhou Minzhong Automotive Technology Co., Ltd. (广州闵中汽车科技有限公司)
Room 1413, No. 397 Jianpeng Road, Helong Subdistrict, Baiyun District, Guangzhou, Guangdong, China
Unified Social Credit Code: 91440101094201689G

Email: partnerships@mzbrake.com
WhatsApp: +86 188 1918 4180
We reply within one business day. Business days are Monday to Friday, China Standard Time (GMT+8), excluding public holidays in mainland China.